Shipping policy
PROCESSING TIME
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
SHIPPING CHARGESShipping charges for your order will be calculated and displayed at checkout.
HOW DO I CHECK THE STATUS OF MY ORDER?When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you have an account with us, you can log in and check your status there.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@DetroitCarved.com with your name and order number, and we will look into it for you.
REFUNDS, RETURNS, AND EXCHANGESWe do not accept returns for our custom-made products. On our other products you have up to 30 days after delivery to return it to us. The item must be unused and in its original condition. We will refund the full order amount minus the shipping costs.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@DetroitCarved.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@detroitcarved.com.